Shipping policy
SHIPPING INFO
8.1 The User acknowledges that the collection of the Products represents an obligation deriving from the sales contract concluded with the Seller.
8.2 In case of non-delivery due to the absence of the addressee during the attempts foreseen by the procedure applied by the courier, the package will remain in storage for three days at the nearest Italian Post Office branch.
8.3 If, within the terms indicated by the courier in the notice left to the User, the package is not collected, it will be returned to the Seller.
8.4. In the case referred to in paragraph 8.3, the contract shall be considered terminated by law pursuant to art. 1456 cc, with simple communication of the Seller sent by e-mail to the User, and, therefore, the order to all intents and purposes will be canceled. Within 15 days from the notice referred to above, the Seller will then proceed to refund the total amount paid by the User for the Products, less the costs of unsuccessful shipment, the costs of returning the Products to the Seller and any other expenses that the Seller has incurred due to non-delivery caused by the absence or inaction of the User in fulfilling its obligation to receive delivery.
8.5 The reimbursement due under article 8.4 shall be credited to the same means of payment used by the User.
8.6 After the communication referred to in paragraph 8.4, the User who intends to request delivery of the Products will necessarily proceed with a new order.
8.7 The Seller reserves the right to refuse orders from Users against whom the Seller has previously asserted the express termination clause referred to in paragraph 8.4. due to non-fulfilment of the obligation to receive delivery of the Products.
8.8 Upon receipt of the Products, the Customer is required to check their conformity with the order, paying particular attention to ensure that
- the number of packages indicated on the carrier's letter corresponds to the number of packages actually delivered;
- the packaging is intact and not damaged or tampered with.
Any anomalies (such as, for example, tampering, damage to the package) must be specifically indicated in writing directly on the carrier's transport document, and the User must refuse the delivery. At the same time, the User shall report the fact to the Seller's Customer Service, through the appropriate section.
8.9 The User is therefore invited to sign the transport document only after the checks referred to in art.8.8.
8.10 If the User does not proceed in compliance with the above points, and therefore accepts the delivery of the Products even if the packaging is damaged or tampered with, the User will lose the legal guarantee of conformity of the Products.